Privacy policy
Privacy Policy
This Privacy Policy explains how Lumani, operated by MV ECOM LLC (“we,” “us,” or “our”), collects, uses, stores, discloses, and protects your personal information when you visit or make a purchase from lumani-help.click.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Store Name: Lumani
Operator: MV ECOM LLC
Business Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
Email: contact@lumani-help.click
Phone: +(1) 323 554 0823
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
When you place an order, contact us, subscribe to our emails, or otherwise interact with us, we may collect:
full name;
email address;
billing address;
phone number;
order details;
any information you include in messages sent to us.
2.2 Payment Information
Payments are processed through Shopify checkout and authorized payment service providers. We do not store full payment card numbers ourselves. Payment processors may collect and process payment-related information in accordance with their own privacy policies and security procedures.
2.3 Device and Usage Information
We may automatically collect certain data about how you access and use our website, including:
IP address;
browser type;
device type;
operating system;
referring URLs;
pages visited;
date and time of visit;
interactions with the website.
2.4 Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, improve performance, analyze traffic, and support marketing activities.
3. How We Use Your Information
We may use personal information to:
process and fulfill orders;
deliver digital products;
send order confirmations and access emails;
provide customer support;
detect and prevent fraud, chargebacks, abuse, and unauthorized transactions;
improve website performance and user experience;
communicate with you about purchases, updates, or support matters;
send promotional emails where permitted by law or where you have opted in;
comply with legal obligations and enforce our policies.
4. How We Share Information
We do not sell your personal information for monetary compensation. We may share your information with trusted third parties only as reasonably necessary, including:
Shopify and related commerce infrastructure providers;
payment processors and anti-fraud providers;
email and communication service providers;
analytics and website performance providers;
professional advisors, legal counsel, insurers, or auditors;
courts, regulators, law enforcement, or other parties where required by law or to protect our rights.
5. Digital Product Fulfillment
Because we sell digital products, your email address and order details may be used to deliver access links, resend download instructions, and verify successful fulfillment.
We may also use fulfillment records, delivery logs, and customer communication history to investigate disputes, chargebacks, refund claims, and unauthorized transaction reports.
6. Marketing Communications
If you subscribe to our emails or otherwise consent to receive marketing messages, we may send you updates, offers, and promotional content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@lumani-help.click
.
Even if you opt out of marketing emails, we may still send transactional messages related to your order, account, or support requests.
7. Cookies and Tracking Choices
Your browser may allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, checkout experience, or digital delivery features.
Where required by law, we will honor applicable consent and preference requirements related to cookies or similar technologies.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
complete transactions;
deliver products and provide support;
maintain business and tax records;
resolve disputes;
enforce agreements;
comply with legal obligations.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location, you may have certain privacy rights under applicable law, which may include the right to:
know what personal information we collect, use, or disclose;
request access to your personal information;
request correction of inaccurate information;
request deletion of personal information, subject to legal exceptions;
request a portable copy of certain data;
opt out of certain uses of data, such as targeted advertising or certain disclosures, where applicable;
appeal a decision relating to a privacy request, where applicable.
To exercise a privacy request, contact us at contact@lumani-help.click
. We may need to verify your identity before processing your request.
11. Children’s Privacy
Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. International Users
If you access our website from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.
13. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions, concerns, or privacy requests, please contact us:
Lumani
Operated by MV ECOM LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Email: contact@lumani-help.click
Phone: +(1) 323 554 0823