Shipping policy
Digital Delivery / Shipping Policy
At Lumani, all products sold on this website are digital products. This means there is no physical shipping and no postal delivery unless explicitly stated otherwise on a specific product page.
1. No Physical Shipment
We do not ship physical books or printed materials as part of our standard offering. All eBooks are delivered electronically.
2. Delivery Methods
After payment approval, digital products may be delivered through one or more of the following methods:
a download link shown on the order confirmation page;
a confirmation email containing a download or access link;
any additional digital fulfillment method described at the time of purchase.
3. Delivery Timing
In most cases, digital products are delivered immediately or shortly after payment approval.
Please note that delivery may be delayed in some cases due to:
payment review or authorization checks;
incorrect email address entered at checkout;
email server delays;
spam, junk, promotions, or filtered folders;
temporary technical issues affecting website, email, or app services.
4. Customer Responsibilities
To ensure successful delivery, customers are responsible for:
providing a valid and accurate email address;
reviewing order details carefully before completing payment;
checking spam, junk, promotions, and similar folders after purchase;
using a compatible device, internet connection, and software capable of opening the purchased file format.
5. Delivery Issues
If you completed payment but did not receive your digital product, please contact us at contact@lumani-help.click
and include:
your full name;
order number;
email used for purchase;
date of purchase;
a brief description of the problem.
We will make reasonable efforts to verify the purchase and re-send or restore access where appropriate.
6. Shipping Charges
Because our products are delivered digitally, no physical shipping charges apply unless clearly stated otherwise for a specific offer or service.
7. Geographic Availability
Our digital products may be purchased from many locations, subject to payment approval, website availability, legal restrictions, and service limitations. We reserve the right to restrict access in jurisdictions where sale or distribution would be unlawful or impractical.
8. Failed Delivery Caused by Customer Error
We are not responsible for failed delivery caused by:
incorrect email address entered by the customer;
blocked or filtered emails outside our control;
customer-side software or device incompatibility;
failure to check inbox and filtered folders;
failure to follow basic download instructions.
9. Contact for Delivery Support
For delivery assistance, contact:
Lumani
Operated by MV ECOM LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Email: contact@lumani-help.click
Phone: +(1) 323 554 0823